Terms and Conditions

Last updated: 20 February 2026

1. Basic provisions

These Terms and Conditions (hereinafter "Conditions") govern the mutual rights and obligations between:

(hereinafter "provider" or "we")

and the person ordering or using the services (hereinafter "client")

2. Description of services

The provider offers the following coaching services for women in the process of recovering from alcohol dependency:

a) Motivation (free program)

• 5-day motivational email series
• Self-assessment quiz
• Basic resources for orientation in the recovery process

b) Sobriety Month (28-day program)

• Structured daily tasks
• Worksheets and materials
• Access to WhatsApp support group
• Weekly group calls

c) Sober Diary (3-month program)

• Guided journaling using the Sober Diary
• Weekly coaching sessions
• Community access
• Individual feedback

d) Transformation (6-month program)

• Comprehensive coaching program
• Individual and group sessions
• Full access to all materials and tools
• Priority support
• Aftercare plan

3. Contract conclusion

The contract between the provider and the client is concluded by:

• Completing and submitting the registration form on the website
• Written confirmation of registration by email
• For paid programs – payment of the price or the first instalment

By submitting the form, the client confirms that they have read and accept these Conditions.

4. Prices and payment terms

Prices of individual programs are listed on the Programs page. All prices are final (the provider is not a VAT payer).

Payment methods:

• Bank transfer to the provider's account
• Payment by instalment plan (for the Transformation program)

Instalment plan terms:

• Available for the Transformation program
• 2 or 3 instalments by individual arrangement
• Instalments must be paid by the agreed due dates
• In case of default, the provider may suspend delivery of the program

5. Consumer's right of withdrawal

Under Section 1829 of Czech Act No. 89/2012 Coll. (Civil Code), the consumer has the right to withdraw from the contract within 14 days of its conclusion, without giving any reason.

Conditions for withdrawal:

• Withdrawal must be made in writing to kara@sober-sisters.eu
• The 14-day withdrawal period begins on the day the contract is concluded
• In case of withdrawal, the full price paid will be refunded within 14 days

Exceptions from the right of withdrawal:

In accordance with Section 1837 of the Civil Code, the consumer cannot withdraw if:

• The service has already been fully performed with the consumer's prior express consent
• Digital content has been delivered without a tangible medium with the consumer's prior express consent

6. Rights from defective performance

If the service does not correspond to what was agreed, the client has the right to:

• Supplementary performance (completion of the service)
• Reasonable discount on the price
• Withdrawal from the contract (in case of a fundamental breach)

Defects must be reported without undue delay, no later than 6 months from the provision of the service.

Complaints should be addressed to: kara@sober-sisters.eu

We will settle the complaint within 30 days.

7. Important notice – coaching is not therapy

8. Confidentiality and safety rules

All information shared within the programs is confidential. Both the provider and the clients agree to:

• Respect the privacy of other participants
• Not share personal stories and information outside the group
• Not record, screenshot, or otherwise capture group calls, chats, or materials

Violation of confidentiality may result in exclusion from the program without refund.

9. Intellectual property

All materials, worksheets, videos, texts, and other content provided as part of the programs are the intellectual property of the provider.

The client is only granted a licence for personal use. It is prohibited to:

• Copy and distribute materials
• Share login credentials
• Use content for commercial purposes
• Modify and present as one's own

10. Processing of personal data

Detailed information about the processing of personal data can be found in our Privacy Policy.

Information about cookies is set out in the Cookie Policy.

11. Out-of-court dispute resolution

In the event of a consumer dispute, the client has the right to contact the out-of-court dispute resolution body:

You may also use the European Online Dispute Resolution Platform:
ec.europa.eu/consumers/odr

12. Final provisions

These Terms and Conditions are valid and effective from 20 February 2026.

The provider reserves the right to amend these Conditions. The current version is always available on this page.

In matters not regulated by these Conditions, the legal relations shall be governed by:

• Czech Act No. 89/2012 Coll., Civil Code
• Czech Act No. 634/1992 Coll., on Consumer Protection
• Czech Act No. 480/2004 Coll., on Certain Information Society Services
• Regulation (EU) 2016/679 (GDPR)