Terms for the provision of coaching services and programs by Sober Sisters
These Terms and Conditions (hereinafter "Conditions") govern the mutual rights and obligations between:
Provider:
Lucie Buková
Luční 139, 542 25 Janské Lázně, Czech Republic
ID No.: [TO BE ADDED]
E-mail: kara@sober-sisters.eu
Web: sober-sisters.com
(hereinafter "provider" or "we")
and the person ordering or using the services (hereinafter "client")
The provider offers the following coaching services for women in the process of recovering from alcohol dependency:
The contract between the provider and the client is concluded by:
By submitting the form, the client confirms that they have read and accept these Conditions.
Prices of individual programs are listed on the Programs page. All prices are final (the provider is not a VAT payer).
Under Section 1829 of Czech Act No. 89/2012 Coll. (Civil Code), the consumer has the right to withdraw from the contract within 14 days of its conclusion, without giving any reason.
In accordance with Section 1837 of the Civil Code, the consumer cannot withdraw if:
If the service does not correspond to what was agreed, the client has the right to:
Defects must be reported without undue delay, no later than 6 months from the provision of the service.
Complaints should be addressed to: kara@sober-sisters.eu
We will settle the complaint within 30 days.
The services of Sober Sisters are coaching in nature and do not replace professional medical care, psychotherapy, or addiction treatment.
The provider is not a healthcare provider and does not provide health services.
In case of serious health problems, we always recommend seeking professional medical care.
All information shared within the programs is confidential. Both the provider and the clients agree to:
Violation of confidentiality may result in exclusion from the program without refund.
All materials, worksheets, videos, texts, and other content provided as part of the programs are the intellectual property of the provider.
The client is only granted a licence for personal use. It is prohibited to:
Detailed information about the processing of personal data can be found in our Privacy Policy.
Information about cookies is set out in the Cookie Policy.
In the event of a consumer dispute, the client has the right to contact the out-of-court dispute resolution body:
Czech Trade Inspection Authority (ČOI)
Central Inspectorate – ADR Department
Štěpánská 567/15, 120 00 Prague 2, Czech Republic
Web: coi.cz
E-mail: adr@coi.cz
You may also use the European Online Dispute Resolution Platform:
ec.europa.eu/consumers/odr
These Terms and Conditions are valid and effective from 20 February 2026.
The provider reserves the right to amend these Conditions. The current version is always available on this page.
In matters not regulated by these Conditions, the legal relations shall be governed by: